Stride Sports Physio · AFL Insurance

AFL Injury Claim Guide

Community AFL players on Bronze NRPP cover. Five steps — done right.

🌐

Option A — Complete your claim online

Echelon has an online claims portal. Athletes can submit directly at marshaflclaims.com.au.

Submit online →
📄

Option B — Pre-filled paper form (this tool)

Use the Claim Form tab to pre-fill Sections A and D from your details, then print or save as PDF, sign, and email to Echelon. Your details stay in your browser only — nothing is sent to Stride or stored anywhere.

Your 5-Step Claim Guide

1
Complete Section A — Your Details
You complete this

Fill in your personal details, injury information, bank details, and sign the declaration. Use the Claim Form tab on this page — it pre-populates your details and is ready to print or save as PDF.

  • ✓Your personal details (name, address, DOB, phone, email)
  • ✓Date, time, and description of injury
  • ✓Club name and association
  • ✓Private health insurance details (claim through PHI first where possible)
  • ✓Your bank account for EFT payment
  • ✓Your signature and date
2
Section D — Physician's Declaration
Stride physio completes

Your Stride physio must complete and sign Section D. This is the Treating Physician's Report — it records your diagnosis, injury location, treatment plan, and their provider number.

What to do: Use the Claim Form tab to enter your injury details and consultation date. Print the pre-filled Section D and hand it to your Stride physio at your next appointment. They complete the clinical diagnosis section and sign it.

Stride Sports Physio · 13 Puckle St, Moonee Ponds · 0483 918 427 · info@stridephysiohealth.com.au

3
Section B — Club Declaration
Your club completes

Your club secretary or team manager must complete and sign Section B. They confirm your registration, the injury circumstances, and your return-to-training status. You need to chase this up yourself.

What your club needs to confirm:

  • •Club name, association, and contact details
  • •That you were registered for the relevant period
  • •Date, time, location, and circumstances of the injury
  • •Whether you have returned to training and/or competition
  • •Club representative signature
4
Submit to Echelon
Submit to Echelon

Once you have all three sections and your receipts, submit everything to Echelon. You can submit Section A + D first and send Section B separately when your club returns it — just quote your claim number.

Email
ecssa@echelonaustralia.com.au
Phone
1800 640 009
Fax
+61 8 8235 6450
Post
GPO Box 1693, Adelaide SA 5001

Include with your submission:
✓ Section A (signed)  ·  ✓ Section D (signed by physio)  ·  ✓ All Stride invoices/receipts  ·  ✓ Section B (from club, can follow)
Must be lodged within 270 days of injury date. Keep copies of everything.

5
Follow Up — Confirm Receipt
You complete this

Echelon will email you a claim number once your claim is received. Use this claim number for all future invoice submissions. If you haven't received a response within 5 business days, follow up.

Follow-up email to Echelon:
Subject: Claim follow-up — [Your name] — injury [date]

Hi Echelon Claims team,
I am following up on my personal injury claim submitted for an injury on [injury date] whilst playing for [club name]. Could you please confirm receipt and provide my claim number?

My details: [name] · [email] · [phone]

Thank you.

Once you have a claim number, submit any additional Stride invoices directly by email quoting that number.

Stride Pricing & What NRPP Covers

Two ways to see us. Here’s how Bronze cover maps to each.

Option 1
Session-by-session
Pay per visit. No commitment.
Initial consultation$145
Subsequent consultation$145

🟢 NRPP Bronze covers

$145 is within the $150/session cap.
Sessions 1–5: $137.75 back (95%)
Sessions 6–10: $116 back (80%)
Sessions 11+: $72.50 back (50%)
Less $100 excess · $1,000 physio cap total

Option 2
All-Inclusive Rehab Program
Weekly fixed fee · min 4 weeks · then 4-week blocks.
Program details →
Weekly program fee$185 / week
Minimum commitment4 weeks
Subsequent blocks4-week blocks

🟡 NRPP Bronze — how it works

NRPP pays per individual session, not weekly fees. Your program sessions are submitted as individual consultations (up to $150/session cap). Stride provides an itemised invoice per session to support your claim. Speak to us at your first visit — we’ll help structure your invoicing correctly.

💡 Tip: Claim through your private health insurance first where you have physio cover — NRPP Bronze covers the gap not reimbursed by your PHI, up to its own limits. Present both your PHI statement and Stride invoice when submitting to Echelon.

Provided by Stride Sports Physio & Performance to assist community AFL players access NRPP Bronze cover. Educational purposes only — not insurance or legal advice. Claim decisions are at the absolute discretion of Echelon Australia / Marsh Sport acting as Trustee. Always claim through PHI first. Policy AFL 01112024 · Insurer AHI (ABN 26 053 335 952) · Trustee JLT Group Services Pty Ltd (ABN 26 004 485 214).